If something is not right, we will put it right. You have 14 days from delivery to request a return.
Email support@felvo.shop with your order number and, if the item is faulty or damaged, a photograph. Please contact us before sending anything back. We will reply with a return authorisation and the correct return address for your item. Our items ship from more than one warehouse, so the right address depends on what you bought. A parcel sent back without a return authorisation may not reach us and may not be refundable.
Items must be unused, in the condition you received them, and in their original packaging. Flat-packed furniture must be unassembled, or reflat-packed with all fixings, to travel safely. We cannot accept returns of items that have been used by an animal, for hygiene reasons, unless the item is faulty.
Once your return arrives and we have checked it, we refund to your original payment method within 5 business days and email you to confirm. Your bank may take a few days more to show it. If you cancel before an order is dispatched, we refund it in full with nothing to return.
If an item develops a fault that is not fair wear and tear, contact us with photographs. We will repair, replace or refund it. This is in addition to your rights under applicable consumer law, which we do not limit.
FELVO SMART TECHNOLOGIES FZCO, a free zone company registered in Dubai, United Arab Emirates (commercial licence 90019). Email support@felvo.shop.