Delivery is included in the price of every item. You will not see a shipping charge added at checkout.
This store ships to addresses in the United States.
We stock two kinds of item and they travel very differently, so each product page shows the expected delivery window for that specific item. Please read it before ordering.
Orders are usually dispatched within 2 to 5 business days of payment. Business days exclude weekends and public holidays. These windows are estimates based on our carriers' recent performance, not guarantees, and customs or weather can add time.
It will arrive in more than one parcel, on different dates, at no extra cost to you. We try to avoid this by keeping the two groups separate in the store, and we will tell you in your confirmation if it applies to your order.
If we cannot dispatch your order within the window shown at the time you ordered, we will contact you, and you may either agree a new date or cancel for a full and prompt refund. You do not have to accept a delay.
We email a tracking number as soon as a parcel is labelled. Tracking can take a day or two to begin updating, and a parcel travelling from overseas may show no movement for several days while it is in transit or in customs. That is normal and does not mean it is lost. If tracking has not moved for 10 business days, write to us and we will chase it.
Please check your address at checkout. If a parcel is returned to us because the address was wrong or delivery was refused, we will refund the item once it reaches us, less any cost we incur in getting it back.
If an item arrives damaged, email support@felvo.shop within 7 days with photographs of the item and the outer packaging. We will replace it or refund it. Please keep the packaging until the claim is settled.