Free shipping on orders of $45 or more. Orders under $45 carry a flat $5.95 shipping charge. The charge is shown at checkout before you pay. There are no other delivery fees, and no surcharge for an order that arrives in more than one parcel.
This store ships to addresses in the United States only.
We hold two kinds of item and they travel differently. Each product page shows the expected delivery window for that item, so please read it before you order.
Items from our United States warehouse are dispatched within 1 to 3 business days of payment; items shipped from overseas within 2 to 5 business days. The windows above already include that preparation time. Business days exclude weekends and public holidays.
These windows are estimates, not guarantees. They are based on typical dispatch times and our carriers' recent performance. Customs and weather can add time.
It will arrive in more than one parcel, on different dates, at no extra cost to you. We try to avoid this by keeping the two groups separate in the store. If it applies to your order, we will say so in your confirmation.
If we cannot dispatch your order within the window shown when you placed it, we will email you before that window ends. That email will give you a revised shipping date and will tell you that you may cancel instead. You do not have to accept a delay.
If you choose to cancel, we refund you in full. We issue the refund to your original payment method within 7 business days of the cancellation. Your bank usually takes a further 5 to 10 business days to show it.
If we cannot give you a revised date, or the revised date is more than 30 days after the original one, we will treat your order as cancelled and refund you in full, unless you write back and tell us you would rather wait.
We email a tracking number as soon as a parcel is labelled. Tracking can take a day or two to start updating. A parcel travelling from overseas may show no movement for several days while it is in transit or in customs. That is normal and does not mean it is lost. If tracking has not moved for 10 business days, write to us and we will chase it.
Please check your address at checkout. If a parcel comes back to us because the address was wrong or delivery was refused, we refund the item once it reaches us, less any cost we incur in getting it back.
Email support@felvo.shop within 7 days of delivery with your order number and photographs. The photographs need to show the damage and the outer packaging the item arrived in. Please keep the packaging until the claim is settled.
If an item needs assembly and you only find the damage while you are assembling it, stop there and photograph it. That is covered, as long as you write to us within the same 7 days.
Once we can see the damage we refund you in full, or send a replacement if you prefer. You do not need to send anything back to us.
Apart from an order you cancel before dispatch, and an order cancelled because of a delay, this is the only case in which we refund. All other sales are final and we do not accept returns. The full terms are in our Refund Policy.